AchieveIT Contracts provides System Management as a Service (SYSMaaS)
We help organisations maintain, optimise and continually improve their business-critical systems, processes and operational services.
Reduce reliance on internal capacity and gain a scalable, SLA-driven service tailored to platforms like Mosaic (Access Group), LiquidLogic (SystemC).
We have demonstrable expertise in Social Care Systems
- Mosaic (The Access Group)
- LiquidLogic (SystemC)
- Adult Social Care transformation
- Finance & billing systems
- Provider Portal (MPP)
- Reporting, SQL, and data
Our SMaaS offering provides access to experienced service management professionals who can oversee service performance, supplier relationships, governance, reporting and continuous improvement activities, ensuring that technology investments continue to deliver value long after implementation.
We specialise in supporting Local Government, Social Care and Mosaic environments, providing expert oversight of service delivery, operational processes, finance functions, reporting solutions and supplier-managed services.
Our SMaaS services include:
• Service governance and performance management
• Supplier and contract management
• Service review and continuous improvement
• Incident, problem and change management
• Service reporting and KPI monitoring
• Risk and compliance management
• Operational process optimisation
• Stakeholder engagement and communications
• Service roadmap development
• Benefits realisation and value tracking
Whether supporting an existing service, stabilising a newly implemented solution or providing ongoing operational leadership, our flexible SMaaS model enables organisations to access specialist expertise without the cost and commitment of permanent resources.
By combining strong governance, practical service management and sector-specific expertise, AchieveIT Contracts helps organisations maximise service performance, improve user satisfaction and ensure long-term operational success.
Contact AchieveIT Contracts to discuss how our SMaaS service can support your organisation's operational and service management requirements.
What We Can Deliver For You
We can assist or take full responsibility for the day-to-day management and ongoing optimisation of your systems, including:
System Administration
- Configuration and environment management (Dev / Test / Prod)
- User access, roles, and permissions
- Release and patch management
Application Support
- Incident, problem, and service request management
- 2nd and 3rd line support
- Defect investigation and resolution
Monitoring & Performance
- Proactive system monitoring and alerting
- Performance tuning and optimisation
- Capacity planning
Security & Compliance
- Access control and audit support
- Data protection alignment (GDPR / DPA 2018)
- Governance and compliance support
Continuous Improvement
- Workflow and process optimisation
- Enhancements and configuration changes
- Automation and efficiency improvements
Project Management Solutions
- End-to-end project delivery
- Governance, planning, and reporting
- Stakeholder and supplier management