System Management as a Service (SYSMaaS)
Expert-led management of your social care systems — ensuring stability, performance, and continuous improvement.
Reduce reliance on internal capacity and gain a scalable, SLA-driven service tailored to platforms like Mosaic (Access Group), LiquidLogic (SystemC).
We have demonstrable expertise in Social Care Systems
- Mosaic (The Access Group)
- LiquidLogic (SystemC)
- Adult Social Care transformation
- Finance & billing systems
- Provider Portal (MPP)
- Reporting, SQL, and data
What We Can Deliver For You
We can assist or take full responsibility for the day-to-day management and ongoing optimisation of your systems, including:
System Administration
- Configuration and environment management (Dev / Test / Prod)
- User access, roles, and permissions
- Release and patch management
Application Support
- Incident, problem, and service request management
- 2nd and 3rd line support
- Defect investigation and resolution
Monitoring & Performance
- Proactive system monitoring and alerting
- Performance tuning and optimisation
- Capacity planning
Security & Compliance
- Access control and audit support
- Data protection alignment (GDPR / DPA 2018)
- Governance and compliance support
Continuous Improvement
- Workflow and process optimisation
- Enhancements and configuration changes
- Automation and efficiency improvements
Project Management Solutions
- End-to-end project delivery
- Governance, planning, and reporting
- Stakeholder and supplier management